Maintenance requests handled automatically.
Remi receives tenant issues through WhatsApp or web forms, identifies the problem with AI, prioritises urgency, creates the job, routes it to the right contractor and keeps tenants, landlords and agents updated.
Tenant report
WhatsApp or web form
AI triage
Issue identified & prioritised
Contractor assigned
Right trade, notified instantly
Updates sent
Tenant, landlord & agent
Job completed
Resolved & logged
End to end
Fully automated
Product walkthrough
See Remi in action
A real maintenance request, start to finish — exactly how it looks inside Remi.
14 Baker Street, Flat 2
via WhatsApp
Hi, the kitchen tap is leaking badly, water's pooling under the sink 💧
Tenant sends issue
Reported over WhatsApp or a branded web form — no app to download.
Analysing report…
AI identifies the problem
Remi reads the message and photo, then classifies and prioritises it.
Leaking kitchen tap
Ravi K. · Plumber
Job is created and assigned
A job is opened and routed to the right available contractor.
Tenant
Your plumber arrives today 2–4pm
Landlord
Job #4822 assigned · Plumbing, High
Agent
Status updated: In progress
Everyone gets updates
Tenant, landlord and agent are notified automatically as it progresses.
0%
Less admin
0 Seconds
Average AI triage
0/7
Automated processing
0%
Audit trail
Instant categorisation.
Zero manual effort.
The moment a tenant submits a request, Remi reads it, classifies the urgency, and routes it to the right contractor — cutting hours of manual triage down to seconds, with every decision logged for a clear audit trail.
Tenant report received
"The boiler stopped working last night — no hot water or heating. We have a young baby. It's freezing."
Remi AI — classified in 1.8s
Urgency
Emergency
Category
Heating / Boiler
Trade
Gas Safe engineer
SLA
Same day
Routed to Dave's Plumbing & Heating
Landlord notified · Job #4821 created
Coordinator
The AI maintenance coordinator, built for letting agents
Remi replaces the spreadsheets, group chats, and inbox chaos — cutting admin time, catching every repair before it's missed, and logging a clear audit trail automatically.
AI Issue Detection
Every request is automatically read, categorised, and scored for urgency the moment it lands.
Photo Analysis
Tenant photos are scanned by AI to assess severity and flag safety issues before a contractor arrives.
WhatsApp Integration
Tenants report issues straight from WhatsApp. No new app to download, no account to create.
Contractor Marketplace
Route jobs to your vetted contractor network automatically, with approvals above a cost threshold.
Landlord Dashboard
Landlords get a live, read-only view of every job, cost, and status update for their properties.
Property Timeline
A complete, timestamped history of every request, message, and outcome for every property.
Automated Emails
Tenants and landlords get instant, on-brand status updates without your team lifting a finger.
Maintenance Analytics
Track resolution times, spend by property, and contractor performance without a single spreadsheet.
Built for letting agents
Built for letting agents managing busy maintenance workflows.
Remi is designed around how agencies actually work — accountable, auditable, and dependable under real workload.
Full maintenance audit trail
Every message, decision and job update is timestamped and logged — nothing gets lost or disputed.
Faster response times
AI triage flags urgent issues in seconds and routes them straight to the right contractor.
Less manual admin
Automates the intake, categorisation and chasing that used to eat up your team's day.
Better communication
Automatic status updates keep everyone informed without a single chasing phone call.
Workflow
From "the boiler's broken" to booked in, automatically
Receive
Tenants report issues via a simple link — email, WhatsApp, or a branded reporting page.
Triage
Remi's AI reads the description and any photos, classifies urgency, and picks the right trade.
Track
Every request gets a unique job ID, timestamped and logged automatically — nothing slips through the cracks.
Resolve
Contractors update jobs in real time. Everyone gets automatic status updates as work completes.
No heating / boiler fault
8 Ashfield Row · Job #4821
Request received
09:14Tenant reported via WhatsApp — 8 Ashfield Row
AI triage complete
09:14Heating · High urgency · Gas Safe engineer required
Contractor assigned
09:16James M. (Gas Safe) accepted the job
Engineer en route
11:02ETA 12:30 · tenant notified automatically by SMS
Job completed
13:20Boiler repaired, replacement part covered under warranty
Landlord notified
13:21Automated summary and invoice sent
Automated end-to-end
Watch a request move through Remi
From the moment it lands to the moment it's closed — every step logged, nothing dropped, nothing missed.
Request received
AI analysis
Categorised
Contractor assigned
Landlord updated
Job complete
The difference
Chaos in, control out
The same maintenance requests, handled two very different ways.
Before Remi
- Phone calls, emails and WhatsApp messages everywhere
- Lost maintenance history
- Slow contractor responses
- Tenants chasing updates
- No clear audit trail
With Remi
- AI triages every issue instantly
- Jobs are automatically created
- Contractors receive the right information
- Tenants and landlords get automatic updates
- Every action is logged in one place
Portfolio
Every property, at a glance
See open jobs, upcoming inspections, and status across your whole portfolio in one live view — so nothing gets missed and no one's chasing spreadsheets between teams.
128
14
1.8 days
94%
| Property | Tenant | Open jobs | Status |
|---|---|---|---|
| 14 Baker Street, Flat 2 | Sarah Coleman | 1 | Attention |
| 8 Ashfield Row | David Chen | 2 | Urgent |
| 22 Marlow Court, Unit 5 | Priya Nair | 0 | Good |
| 41 Kings Parade | Tom Whitfield | 1 | Good |
| 6 Elm Grove, Flat 1 | Amina Yusuf | 3 | Urgent |
| 19 Cathedral Close | Liam O'Connor | 0 | Good |
Reporting
Analytics that actually tell you something
Every job is logged automatically, giving you a clear audit trail alongside real-time reporting on resolution times, spend, and job volume — with no manual reporting required.
342
+12%1.8 days
-22%£18,240
+4%94%
+3ptsJobs by category
Avg. resolution time (days)
Product demo
Watch Remi handle a maintenance request in 60 seconds.
See how a tenant issue becomes a categorised, assigned and tracked repair job automatically.
Testimonials
Letting agents already running on Remi
Real workflows, real results — from agencies who used to run maintenance out of their inbox.
“We went from three spreadsheets and twelve WhatsApp groups to one dashboard. Admin that used to eat my whole morning now takes twenty minutes.”
“A tenant reported no heating on a Sunday night. Remi triaged it, flagged it as urgent, and had a Gas Safe engineer booked before I'd had my coffee Monday morning.”
“Our landlords used to ring us for updates constantly. Now they just check their dashboard. One told me it's the first time he's actually trusted an agent with his property.”
“Tenants report issues over WhatsApp in their own words and get an instant, honest update — no app to download, no portal login. Complaints about communication have basically disappeared.”
“I was sceptical about handing triage to AI, but it reads a report better than some of my junior staff did. It's the most modern thing we've added to the business in a decade.”
Savings calculator
See what Remi saves you
Drag the slider to your portfolio size — we'll show you the real numbers.
Properties managed
50
Recommended plan
Growth — £199/mo
~125 maintenance requests/yr handled automatically
131h
Hours saved per year
Admin time returned to your team
£3.3k
Staff time value saved
At £25/hr blended rate
£2.4k
Remi annual cost
Growth plan, billed monthly
£887
Net saving per year
1.4× return on your spend
Estimates based on 2.5 maintenance issues per property per year, 1.5 hrs admin per issue at £25/hr, with a 70% time-saving from Remi automation.
Simple pricing
Plans that scale with your agency
Start with a free 30-day pilot. No card required.
Secure payments via Stripe · Cancel anytime · All plans include a 30-day free trial
FAQ
Frequently asked questions
Get started
Book your free demo
See how Remi coordinates maintenance for your own portfolio — less admin, faster contractor response, full audit trail. 30 minutes, no obligation.
Or email us at hello@remi.properties · Usually replies within 1 business day