Remi collects tenant repair reports, organises the information, suggests urgency and contractor type, and keeps every update in one place—so your team spends less time chasing maintenance.
No tenant app required. Human review remains built into the workflow.
Tenant report
Web reporting form
AI triage
Issue identified & prioritised
Contractor assigned
Job details prepared
Updates sent
Tenant, landlord & agent
Job completed
Resolved & logged
Illustrative product interface. Example data.
End to end
One connected workflow
Product walkthrough
This illustrative interface follows an example maintenance request from tenant report through suggested triage, contractor assignment and recorded updates. It is not a product-demo video.
14 Baker Street, Flat 2
via reporting form
Hi, the kitchen tap is leaking badly, water's pooling under the sink 💧
Reported through a branded web form.
Analysing report…
Automated assessment. Review before acting — you remain responsible for your statutory repair obligations.
Remi reads the report, then suggests a category and urgency for review.
Leaking kitchen tap
Ravi K. · Plumber
A job is opened and routed to the right available contractor.
Tenant
Your plumber arrives today 2–4pm
Landlord
Job #4822 assigned · Plumbing, High
Agent
Status updated: In progress
Job updates can be recorded as work progresses.
Illustrative product interface. Example data.
Business outcomes and features
Structured reporting, staff-reviewed triage, contractor assignment, tenant updates, analytics and a complete audit trail—without repeating the same maintenance story across disconnected systems.
Suggest categories, urgency levels and appropriate contractor types for staff review.
Collect descriptions, photographs, videos and essential troubleshooting information.
Create, assign and track maintenance jobs from one workspace.
Route work to the agency's approved contractors and retain the job history.
Keep tenants informed as the repair progresses.
Review maintenance activity, resolution times, spend and recorded actions.
128
14
4h
4.7/5
| Property | Status |
|---|---|
| 14 Baker Street, Flat 2 | Attention |
| 8 Ashfield Row | Urgent |
| 22 Marlow Court, Unit 5 | Good |
| 41 Kings Parade | Good |
| 6 Elm Grove, Flat 1 | Urgent |
| 19 Cathedral Close | Good |
42
+18%2.4 days
−12%£2,480
−8%4.7/5
+6%Jobs by category
Avg. resolution time (days)
Latest 2.4dIllustrative product interface. Example data.
Workflow
Tenants report repairs through a simple link. Remi structures the information, supports triage and gives the agency a clear place to manage the job.
01
Tenants use a simple reporting link, with no app download or account required.
02
The reporting flow captures the issue description and supporting media.
03
Remi suggests a category, urgency and appropriate contractor type.
04
A team member reviews the suggestion before the agency acts.
05
The agency creates the job and assigns one of its approved contractors.
06
Progress, messages and the final outcome remain connected to the job.
No heating / boiler fault
8 Ashfield Row · Job #4821
Request received
09:14Tenant report submitted — 8 Ashfield Row
AI triage complete
09:14Heating · High urgency · Gas Safe engineer required
Contractor assigned
09:16James M. (Gas Safe) accepted the job
Engineer en route
11:02ETA 12:30 · tenant notified
Job completed
13:20Boiler repaired, replacement part covered under warranty
Landlord notified
13:21Automated summary and invoice sent
Automated assessment. Review before acting — you remain responsible for your statutory repair obligations.
Illustrative product interface. Example data.
Automated assessment. Review before acting — you remain responsible for your statutory repair obligations.
Simple pricing
Monthly rolling plans that automatically use the lowest applicable tier for your actively managed portfolio.
No setup fee. No minimum portfolio size.
For smaller portfolios beginning to organise maintenance with Remi.
For growing agencies with a larger managed portfolio.
For established agencies coordinating maintenance at scale.
Custom pricing for larger portfolios, or agencies requiring bespoke commercial, integration or support arrangements.
Prices exclude VAT. All plans are monthly and rolling, with unlimited staff users. Additional managed properties cost £1.50 each per month, and Remi moves your account to the better-value plan automatically, so your bill never exceeds the next plan's price. Above Portfolio, additional properties continue at £1.50 each until an Enterprise agreement is in place.
Why we built Remi
Remi was created after seeing letting teams coordinate urgent repairs through WhatsApp groups, shared inboxes and memory. The aim is simple: give every report, decision and update one organised place.
Hugh Bruce-Vanderpuije, Founder of Remi
Founding agency programme
We're inviting 15 UK letting agencies to join Remi's founding agency programme.
Founding agencies agree to use Remi in a live maintenance workflow, participate in structured feedback sessions and share honest feedback that helps shape the product. Any testimonial, logo use or published case study will require the agency's separate approval.
Security and trust
Security controls are being developed in alignment with recognised information-security practices.
Built with UK GDPR responsibilities in mind.
AI-generated suggestions remain subject to staff review.
The providers used to operate Remi are listed publicly.
Access is controlled through staff roles and authenticated accounts.
Status changes and job activity are retained with the maintenance record.
Data deletion and retention procedures are documented for customers.
Remi supports maintenance coordination. Agencies remain responsible for reviewing automated suggestions and meeting their statutory repair obligations.
FAQ
Get started
See how Remi can support maintenance coordination for your portfolio.
Or email us at hello@remi.properties