Maintenance & compliance coordinator
REMI is the maintenance and compliance coordinator for UK letting agents. It triages tenant reports, coordinates contractors and keeps an audit trail of maintenance on each property.
Coming soon: certificate expiry tracking, expanded hazard review and the unified property evidence workspace.
Human review stays in the workflow. AI suggestions support staff decisions; they are not legal determinations.
Property record
22 Larkhall Rise, Flat 3
Tenant report received
Boiler not firing · 08:12
Triage reviewed by staff
Urgent · Gas engineer suggested
Quote and visit recorded
Visit booked · 14:00–16:00
Signed off
Outcome added to the property record
Planned for this record
Gas safety certificate
Expiry date
EICR
Expiry date
EPC
Rating and expiry date
Hazard flags
Actions and timestamps
Illustrative interface. Example data. Planned items are not yet available.
The problem
When a repair is reported in a chat, quoted by email and tracked in a spreadsheet, nobody can show the full story later. Who reported it, who reviewed it, which contractor attended and when it was signed off end up in different places, owned by different people.
If a landlord, tenant or inspector asks what happened, the answer should be one record, not an afternoon of scrolling.
WhatsApp threads
Photos, promises and approvals buried in chats.
Email chains
Quotes and visit times split across inboxes.
Spreadsheets
Dates and statuses updated by hand, if remembered.
One auditable record per property
Reports, staff review, quotes, visits, updates and sign-off kept together, with who did what and when.
Product walkthrough
This illustrative interface follows an example maintenance request from tenant report through suggested triage, contractor assignment and recorded updates. It is not a product-demo video.
14 Baker Street, Flat 2
via reporting form
Hi, the kitchen tap is leaking badly, water's pooling under the sink 💧
Reported through a branded web form.
Analysing report…
Automated assessment. Review before acting — you remain responsible for your statutory repair obligations.
Remi reads the report, then suggests a category and urgency for review.
Leaking kitchen tap
Ravi K. · Plumber
A job is opened and routed to the right available contractor.
Tenant
Your plumber arrives today 2–4pm
Landlord
Job #4822 assigned · Plumbing, High
Agent
Status updated: In progress
Job updates can be recorded as work progresses.
Illustrative product interface. Example data.
The property record
Every maintenance job lives on the property it belongs to, from the first report to sign-off. Certificates and hazard history will join the same record as they are switched on.
Tenants describe the problem through a reporting link. Remi reads the text of the report and suggests a category, urgency and contractor type, then a member of staff reviews it before anything happens.
Expanded hazard review will highlight reports that may describe a safety risk, show the indicators behind each flag so staff can see why, and record the actions taken with timestamps.
Not yet enabled. Flags will be decision support for staff, not legal determinations; agencies remain responsible for their obligations.
Certificate expiry tracking will let your team record gas safety, EICR and EPC dates against each property and see what is coming up in one place.
Not yet enabled. Dates are internal records entered by your agency; Remi does not calculate legal deadlines automatically or guarantee compliance.
Workflow
Tenants report repairs through a simple link. Remi structures the information, supports triage and gives the agency a clear place to manage the job.
01
Tenants use a simple reporting link, with no app download or account required.
02
The reporting flow captures the issue description and supporting media.
03
Remi suggests a category, urgency and appropriate contractor type.
04
A team member reviews the suggestion before the agency acts.
05
The agency creates the job and assigns one of its approved contractors.
06
Progress, messages and the final outcome remain connected to the job.
No heating / boiler fault
8 Ashfield Row · Job #4821
Request received
09:14Tenant report submitted — 8 Ashfield Row
AI triage complete
09:14Heating · High urgency · Gas Safe engineer required
Contractor assigned
09:16James M. (Gas Safe) accepted the job
Engineer en route
11:02ETA 12:30 · tenant notified
Job completed
13:20Boiler repaired, replacement part covered under warranty
Landlord notified
13:21Automated summary and invoice sent
Automated assessment. Review before acting — you remain responsible for your statutory repair obligations.
Illustrative product interface. Example data.
Automated assessment. Review before acting — you remain responsible for your statutory repair obligations.
Getting started
Remi is accessed on its own, next to the property-management software you already use. It does not replace your system of record for lettings or accounts.
We set up your agency with you. Properties and contractors can be entered manually, and we agree the onboarding steps for your portfolio rather than promise a standard timeframe.
Where available for your account, a CSV import lets you preview the file, map columns, see validation issues and review records before anything is added. Availability is confirmed during setup.
Remi does not currently claim live integrations or automatic data sync with other software. If you need one, we can discuss feasibility.
Pricing
£99 platform fee + £1 per active managed property, per month, excluding VAT.
All standard features and unlimited agency users. No tiers, no minimum property count.
Platform fee
£99/month
Per active property
£1/month
Active managed properties count, including active properties that are currently vacant. Archived properties do not count.
Paid activation is subject to a verified checkout. Online checkout is not yet live; we confirm activation with you directly.
Prices exclude VAT. Property changes take effect at the next monthly billing snapshot. There are no automatic mid-cycle prorations or credits.
The annual figure is an illustration of 12 monthly payments. There is no annual discount. Existing contracts keep their current terms until they are explicitly migrated.
Monthly automatic renewal. Cancel before renewal is processed without penalty, effective at the end of the paid period. These commercial disclosures and the Terms remain drafts for solicitor review.
Why we built Remi
Remi was created after seeing letting teams coordinate urgent repairs through WhatsApp groups, shared inboxes and memory. The aim is simple: give every report, decision and update one organised place.
Hugh Bruce-Vanderpuije, Founder of Remi
Security and trust
Security controls are being developed in alignment with recognised information-security practices.
Built with UK GDPR responsibilities in mind.
AI-generated suggestions remain subject to staff review.
The providers used to operate Remi are listed publicly.
Access is controlled through staff roles and authenticated accounts.
Status changes and job activity are retained with the maintenance record.
Data deletion and retention procedures are documented for customers.
Remi supports maintenance coordination. Agencies remain responsible for reviewing automated suggestions and meeting their statutory repair obligations.
FAQ
Get started
See how Remi coordinates maintenance on each property and ask anything about pricing. Nothing is charged by sending this form, and paid activation is subject to a verified checkout.
Or email us at hello@remi.properties